JELLOMOM Exchange Policy
Thank you for shopping at JELLOMOM! We do not offer refunds, but we are happy to process exchanges for items that arrive damaged. If you receive a damaged item, please contact us within 7 days of delivery.
To initiate an exchange, please visit our contact page on the website or email us at [email protected] with your order details and a description of the damage. We will respond promptly to assist you with your exchange.
Thank you for your understanding and support.
JELLOMOM Shipping Policy
At JELLOMOM, we take pride in creating each item by hand. Due to the handmade nature of our products, please allow the necessary time to create your order with care and attention.
Once your order has shipped, you will receive an email with tracking information so you can follow its journey to you. Please make sure to provide an accurate email address in order details.
Thank you for your patience.
JELLOMOM Collaboration
JELLOMOM is always looking for enthusiastic brand ambassadors to join our team. If you are interested in collaboration opportunities, please reach out to our owner, Tenisha Lusane.
You can contact her at [email protected] or via Instagram @jellomombrand_.
We look forward to hearing from you!
JELLOMOM Team
