JELLOMOM Exchange Policy
Thank you for shopping with JELLOMOM!
Because each item is carefully reviewed for quality and accuracy before shipping, we do not offer refunds. However, we are happy to provide exchanges for items that arrive damaged.
If your order arrives damaged, please contact us within 7 days of delivery so we can assist you.
To request an exchange, please visit our Contact Page on the website or email us at
[email protected] with your order number, details of the issue, and clear photos of the damaged item.
Our team will review your request and respond promptly to help resolve the issue.
Thank you for your understanding and for supporting our small business.
JELLOMOM Shipping Policy
At JELLOMOM, we take pride in creating each item by hand. Due to the handmade nature of our products, please allow the necessary time to create your order with care and attention.
Once your order has shipped, you will receive an email with tracking information so you can follow its journey to you. Please make sure to provide an accurate email address in order details.
Thank you for your patience.
JELLOMOM Collaboration
JELLOMOM is always looking for enthusiastic brand ambassadors to join our team. If you are interested in collaboration opportunities, please reach out to our owner, Tenisha Lusane.
You can contact her at [email protected] or via Instagram @jellomombrand_.
We look forward to hearing from you!
JELLOMOM Team
